At Feylona, we are committed to ensuring your complete satisfaction with our products. Please read our refund policy carefully to understand your rights and obligations.
We accept order cancellations within 24 hours of placing your order and if your order has not been shipped. If you need to cancel your order, please contact our customer service team as soon as possible. Unfortunately, we cannot process cancellations after this 24-hour period. If the items have already been shipped, you must go through the return process.
If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund (excluding shipping). The product must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact our customer service team to receive a return authorization. Once your return is approved, we will provide you with detailed instructions on how to return the item.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain amount of days.
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.